Terms and Conditions
Dear valued customer,
Please carefully read and understand the following terms and conditions as they are legally binding for all safari bookings.
Government and airline regulations are subject to change, and we cannot be held liable if your travel plans are affected. We will support and guide you as our client throughout the process.
Travel Documents: You are responsible for ensuring that all necessary travel documents (passports, visas, health, vaccination status, are in order before your trip to avoid any delays or cancellations. If you have any doubts, please consult your Travel Specialist.
We cannot be held responsible for any issues with air tickets if we haven’t received clear copies of your passport or ID.
Travel Insurance: We strongly recommend purchasing comprehensive travel insurance when you make your reservation. Without adequate insurance, you will be responsible for all costs related to cancellations, rescheduling, emergencies, or medical issues during your trip. Your Travel Policy must be issued within 48 hours of paying for your holiday to be eligible for all benefits.
By not purchasing adequate insurance, you agree not to hold us responsible for any harm or loss you may experience.
Deposit and Booking Confirmation: To secure your booking, a 50% deposit is required, except for air travel, where 100% payment is necessary upfront due to immediate ticket issuance. Accommodation bookings also require a 50% upfront payment, and peak season travel or specialty products may require additional deposits.
All deposits made under the above conditions are non-refundable. The remaining balance is due between 28 and 60 days before your travel date, depending on your accommodation. If the booking is made less than 60 days before travel, the full 100% cost must be paid upfront. Failure to make the required deposits will result in the inability to confirm the booking.
Prices and Payment: All prices quoted on our website are cash discounted, and payment is required via EFT (bank transfer). Failure to make payments on time will lead to booking cancellation and forfeiture of relevant deposits.
Please note that supplier costs like airfares, airport taxes, accommodation, and other services are subject to change until final payment or ticket issuance. Any such changes will be your responsibility.
Changes to Bookings: Any additional charges resulting from voluntary or involuntary booking changes, including those due to airline schedule changes or other circumstances beyond our control, will be your responsibility. We will do our best to adhere to the confirmed itinerary and provide reasonable alternatives if necessary.
In case of voluntary changes requested by you, additional costs and cancellation fees may apply.
Cancellation and Refunds: Cancellations must be made in writing, and depending on the timing of your cancellation:
- More than 60 days before departure: You will forfeit non-refundable deposits. ● 60 days or less before departure: You will be liable for 100% of the total booking price.
If we obtain waivers or refunds from suppliers, we will refund these amounts to you, less service fees. In the unlikely event we cannot confirm services, you will be offered alternative options, and if they are not acceptable to you, a full refund will be provided.
Unused vouchers or no-shows are not eligible for refunds.
Third Party Supplier Terms and Conditions: All third-party goods and services, including flights, transfers, car rentals, and accommodations, are governed by their respective supplier’s terms and conditions. You agree to be bound by these terms and conditions when using their services.
Flight Rules: Ensure that the full names of passengers match their passports. Changes or cancellations after ticket issuance will be subject to the relevant airline’s terms and conditions. Refunds, if granted, may take time to process.
Verify and correct any flight reservation errors on the quotation or booking form; we are not liable for incorrect details provided by you. Airfares are only guaranteed after final payment and ticket issuance.
You must reconfirm onward and return flights with the airline at least 72 hours before departure. We cannot guarantee seating or meal requests, but we will do our best to assist.
Baggage Rules: Adhere to baggage regulations of airlines and charter companies to avoid delays or additional costs. Light aircraft flights may have specific and strict baggage regulations.
Passports and Visas: Ensure you comply with the necessary travel documentation, permits, and visa regulations for the countries you’ll be visiting or transiting through. Your passport must have sufficient blank visa pages and a minimum of 12 months’ validity after your travel date.
If traveling with minor children, you’ll need consent letters from absent parents.
Inoculation, Immunization, and Medication: Comply with the immunization, inoculation, and medication regulations of the African countries you’ll be visiting. Ensure you are medically fit to travel.
Complaints and Disputes: Report any complaints telephonically at the time of the incident and follow up in writing within 30 days. We will acknowledge and investigate the complaint within 30 days and provide written feedback. While we’ll do our best to assist, we may not always have control over external services.
Intellectual Property Rights: All content on our website, including text, graphics, logos, trademarks, etc., is our intellectual property, protected by law. You are not permitted to use this content for any purpose.
Address for Notices and Legal Process: All legal notices should be sent to the respective physical addresses provided in the booking form. Either party may change their address by giving 7 days’ notice to the other party.
Confidentiality: We will take reasonable steps to protect your personal information, and you authorize us to electronically record and store necessary information for communication purposes.
General: No amendments to this agreement are binding unless recorded in writing. This agreement, along with the booking form, contains all terms and conditions between you and us. In case of conflicts, the booking form’s provisions prevail.
If any provision of this agreement is found invalid, it will be severed from the rest of the agreement. Neither party will lose rights by not immediately insisting on them.
This agreement is governed by South African law and enforced by courts in South Africa. You consent to the jurisdiction of the Magistrates’ Court.
If legal proceedings are necessary to enforce payments owed to us, you’ll be responsible for all related costs. You cannot cede rights or assign obligations under this agreement.
Events beyond our control may prevent us from fulfilling obligations under this agreement, and we will not be liable for any delays or losses in such cases.
You are encouraged to read and understand any updated versions of this agreement due to policy changes or legislative updates.
We value your privacy and will take reasonable steps to protect your personal information.
If you have any further questions or concerns, please don’t hesitate to contact us. Thank you for choosing us for your safari adventure!